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Our lobby is closed on the following Holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. We can not accommodate walk-ins on those days. Check-in and check-out is only available to owners with existing overnight boarding or daycare reservations. For overnight reservations on holidays, a two-night minimum stay is required. Even though we offer 24-hour/365 days a year supervised animal care, our lobby is only open during the hours listed in the "about" section.

The following forms must be completed and submitted for your pet to be accepted into our daycare and boarding programs: Client Agreement, House Rules, Pet Profile and Check-In Form. The Client Agreement, House Rules and Pet Profile forms only need to be filled out once. However, if any of your pet's important information changes, you will need to re-submit the Pet Profile Form to reflect these changes. 

Owners boarding their pet overnight will also have to fill out and submit the Check-in Form before each boarding reservation. Daycare guests will only need to fill out the Check-In Form once unless any of the important information regarding your pet has changed. If so, you will have to re-submit this form with the most up-to-date information.

RESERVATIONS: unFURgettable Pet Resort & Spa reserves the right to refuse services and admittance to any pet guest who lacks proof of vaccinations, displays signs of contagious health conditions, demonstrates aggressive behavior or does not meet our health and temperament standards. *
A reservation can only be confirmed with a credit card deposit at the time of booking. During Non-Peak/Holiday periods, a one-night deposit is required and during Peak/Holiday periods, a two-night deposit is required. *
A reservation can only be confirmed with proof of current vaccinations. Absolutely no pet guest, for any service, will be admitted without current vaccines. *
A reservation can only be confirmed with signed copies of the House Rules, Client Agreement, Pet Profile and Check-In Forms. *
DISCOUNTS: unFURgettable Pet Resort & Spa offers a 10% discount off the nightly rate for overnight boarding which lasts 10 consecutive days or longer. Additional pet guests from the same family that are sharing the same suite will receive a 20% discount off the nightly rate. *
CANCELLATION POLICY: For Non-Peak/Non-Holiday reservations, cancellations that occur within three (3) days prior to check-in, for Non-Peak/Holiday periods, will result in forfeiture of your one (1) night deposit. *
For Peak/Holiday reservations, cancellations that occur within five (5) days prior to check-in, will result in forfeiture of your two (2) night deposit. This includes a “no show” which is defined as not showing up for your scheduled reservation by the close of business of your check-in day, at which time, the room will be released, the reservation cancelled, and deposit forfeited. *
ARRIVALS: Arrivals and departures occurring outside of lobby hours are available, but for the safety of our staff, are strictly by appointment only and will incur additional fees. Any pet guests dropped off before or after lobby hours will incur an early drop off fee of $10.00. This charge is due to the fact that the pet guest will occupy a suite until daycare begins at 7:00 a.m., resulting in the care and sanitization of that suite. *
DEPARTURES: Check-out time for Boarding Guests is 12:00 p.m. All pet guests picked up after 12 p.m. will incur a daycare fee per pet guest. The daycare fee is given at a discounted rate of $25.00. You may apply a daycare package to cover this charge. *
PET HEALTH & SAFETY: unFURgettable Pet Resort & Spa accommodates pets that are healthy, fit, and able to walk unassisted or with minimal assistance. Pet guests with terminal illnesses and in the late stages of an illness cannot be accommodated. unFURgettable Pet Resort & Spa also cannot accommodate pets that require medical treatment beyond the dispensing of oral and topical medications. (i.e. drains, bandage changes, suture removal, etc). *
All pet guests must be in good health and not have been exposed to any contagious or communicable illnesses (i.e. Giardia, Kennel Cough) within a 30-day period prior to check-in. unFURgettable Pet Resort & Spa will require veterinarian documentation proving a clean health record after treatment and/or medication has been administered and completed. This information can either be emailed in advance or brought in-person during check-in. *
All pet guests must be on a monthly flea and tick preventative. This is for the safety of your pet and other pet guests. No exceptions. If fleas or ticks are discovered at check-in, a flea bath will also be required at the owner’s expense. *
Pet guests that require specialized care and/or attention are welcome to participate in our Special Needs Program at an additional fee of $15.00 per day. This program is for pets who are aggressive, anti-social, have mobility issues, are un-neutered or females in heat. unFURgettable Pet Resort & Spa reserves the right to decline reservations to pet guests that may require additional assistance beyond what we deem to be "special needs". *
DAYCARE REQUIREMENTS: To be accepted into daycare, each dog must complete and sign all necessary forms,, acknowledging risk factors, be at least 12 weeks of age and have completed first two series of vaccinations, including a Bordetella vaccine and meet published vaccination standards. *
At 1 year of age, all puppies must be neutered to continue participating in daycare. Otherwise they will be placed in the Special Needs Program. Un-spayed females may participate in daycare unless they are in heat. Once in heat, they will promptly be moved to the Special Needs Program, incurring additional fees. *
FOOD: Please make sure that you bring enough food for your pet’s entire stay. If your pet runs out of food, we will feed your pet our house cuisine for a fee up to $5/meal. If you choose to not bring your pet’s food, unFURgettable Pet Resort & Spa offers our house cuisine from the Blue brand, for $5/meal. We also offer an all natural, premium wet food for $6.95/meal. *
BEDDING/BELONGINGS: In order to maintain a sanitary and controlled environment, please wash any items before check-in. A clean article of clothing with your scent or a blanket your pet is used to is permitted to help reduce separation anxiety. *
MEDICATION: unFURgettable Pet Resort & Spa staff can administer oral and topical medication but will not administer medication which requires a needle. Medication must be in the original bottle prescribed by a veterinarian and the correct dosage indicated on the Check-In Form. *
PROPERTY DAMAGE: unFURgettable Pet Resort & Spa reserves the right to charge an additional property damage fee to owners whose pets damage any of our rooms/suites. Property damage includes damage or destruction of beds, walls, televisions, etc. To avoid the potential of any unexpected fees, unFURgettable Pet Resort & Spa strongly recommends that owners who believe their dogs may cause property damage to speak with a staff member during check-in. *
PRE-PAID PACKAGES: Pre-Paid Daycare Packages are non-refundable and have no cash value. Pre-paid daycare packages are not transferable to any other family member or friend. Pre-paid daycare packages have an expiration date of 120 days the purchase date. Monthly Unlimited pre-paid daycare packages expire 30 days from the date of purchase. *
PAYMENT: Payment is due in full at check-out. We accept Visa, Mastercard, Discover, and American Express as well as most contactless payment methods. In addition to cash, gift cards and personal checks are gladly accepted. Returned checks will incur a returned check fee. *
By checking this box, Owner is acknowledges they have read unFURgettable Pet Resort & Spa's vaccination requirements. *
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